Creating a Robust and Scalable Banking Platform with Xebia's Solution Suite
As competition tightens, innovation moves at lightning speed, and customer expectations skyrocket, off-the-shelf core banking solutions are no longer sufficient. A pre-configured core may offer a powerful jump-start; however, it fails to provide the capabilities to develop and deploy new products necessary to stay relevant in the market. Plus, many banks require consulting and systems integration services to integrate systems with a cloud-based core seamlessly.
Xebia offers a comprehensive solution suite that complements the adoption of Thought Machine's Vault Core, providing critical components needed to build a scalable banking platform. This solution enables the efficient launch of innovative products and provides proactive customer servicing capabilities. Finally, they leverage cloud-native technologies to align perfectly with the specific use case at hand.
Key Functionalities
Xebia's approach of "Composing Around the Core" enables the best of both worlds, marrying the built-in strengths of Thought Machine’s Vault Core and their own intelligent layered solutions. Xebia’s solution includes a combination of components
Customer Information File (CIF)
Create a customer golden record that supplements Vault Core’s product information and get access to a comprehensive data model that encompasses both operational and analytical attributes.
Unified Transaction Store using GenAI
Access a real-time streaming solution that analyzes and classifies transactions as they stream out of Vault Core using machine learning and GenAI. Contextualize each transaction and enriche them with merchant name, category, and locational attributes, resulting in a comprehensive database to power innovative solutions such as PFM and recommendation platforms.
Real Time Experience Engine
Leverage the Customer Genome Model to generate data-driven and hyper-personalized real-time recommendations while powering power multiple use cases, for example, Servicing, Sales, Offers, Charges, Fees, and Loyalty Calculation with a single platform.
Unified Banking Operations
- A 360 overview of customer profile, product portfolio, leads, cases, next best actions, and deliverables data powered by multiple technologies.
- Accessible customer search features based on multiple parameters such as name, customer identifier, account number, phone, email, and more
- Role-based dashboards and widgets are based on persona.
- More than 25 processes across customer maintenance, account maintenance, cross-sell, upsell, and channel management have been digitized, leveraging Appian’s workflow capabilities and Vault Core APIs.
- A dedicated self-service configuration portal is used to build new processes.
- The module is built using the extensive OOB integration capabilities of Appian, enabling seamless integration with the industry-standard contact center platforms.
Benefits
Faster go-to-market
Multiple pre-built solutions integrate seamlessly with Vault Core, enabling banks to remain competitive in the face of ever-changing market demands. And our solution suite ensures scalability, security and compliance.
Foundation for creating innovative products
Xebia solutions such as Transaction Categorization Engine and Real Time Experience Engine provide a bedrock foundation for banks to build innovative applications, such as Personal Finance Manager, or Real Time Offers and their fulfilment.
Cost optimisation
Our solution enables leaner banking operations, helping banks remain cost-efficient by digitising heavily used elements of customer service.
Access to expertise
Our solutions are built by Xebia’s banking domain experts, leveraging their many years of experience and comprehensive knowledge of industry best practices.
